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Return / Exchange Policy
It is the customer’s responsibility to determine which MotorMate model is right for their motor. MotorMate provides guidance for the purchase of MotorMates for the most commonly sold outboard motors. The best way to determine the correct MotorMate model is to confirm your motor measurements (yoke and transom bracket) to see which MotorMate will fit your outboard motor. Please e-mail us or call us at 844-668-6768 if you have specific questions on how to take the measurements of your outboard motor.
MotorMate Shipping/Order Filling Error
Buyer may return a MotorMate model within 45 days of delivery for a full refund or exchange if the return is a result of MotorMate’s shipping/order filling error. Return shipping arrangements will be made and paid by MotorMate via UPS pick up. Contact MotorMate Customer Service: e-mail us or call us at 844-668-6768.
Customer Received a Damaged MotorMate
Upon receiving a package damaged during shipment, open immediately and inspect for missing or damaged goods. Should there be a problem with the contents, do not discard the packaging material. Contact MotorMate Customer Service to discuss further handling procedures: e-mail us or call us at 844-668-6768.
Customer Received a Defective MotorMate
Buyer may return a MotorMate model for a full refund or exchange if the return is a result of a defective MotorMate covered under the Lifetime Warranty. Return shipping arrangements will be made and paid by MotorMate via UPS pick up. Contact MotorMate Customer Service: e-mail us or call us at 844-668-6768.
Customer Ordered the Wrong MotorMate
Buyer may return a MotorMate model within 30 days of delivery for a refund if the return is a result of buyer ordering the incorrect MotorMate model. A restocking fee of the MotorMate price may be deducted from any refund based on the condition of the returned MotorMate. Carefully pack MotorMate and return, shipping cost pre-paid, to the address below.
Send MotorMate to:
Attn: MotorMate Customer Service
c/o EPCO Products, Inc.
3736 Vanguard Drive
Fort Wayne, IN 46809
260-747-8888
How to Avoid a Return or Exchange
The best way to avoid a return or exchange is to confirm the correct MotorMate model for your motor prior to ordering by double-checking your measurements.
Top 2 Reasons for MotorMate Returns:
- Customer selected incorrect MotorMate model for their motor make/model/year.
- The specific center-to-center and/or transom bracket measurements were not confirmed by the customer prior to ordering.
For full instructions on how to take your motor measurements, go to our Select Your MotorMate page. Please e-mail us or call us at 844-668-6768 if you have specific questions on how to take the measurements of your outboard motor prior to ordering.
It is the customer’s responsibility to ensure any product being returned is packed properly to avoid any damage to the product during shipping. A restocking fee may be required based on the condition of the returned product.
Shipping and Delivery
International Shipping
Online orders are available for shipping and delivery within the United States and Canada only. We apologize to our international customers, but we currently lack the capability to efficiently and effectively process international payment and shipment. International customers may e-mail MotorMate Customer Service for assistance.
Domestic Shipping
Online orders are for shipping and delivery in the United States. Our normal processing and shipping time is 1-2 business days to ship from our Fort Wayne, IN facility. For clarification, this does not mean your order will arrive in 1-2 business days, but it will leave our possession in 1-2 business days.
All shipping charges are the responsibility of the purchaser and will be added to the order’s total cost when placing the order. Our standard shipping method is USPS Flat Rate boxes. Special shipping requirements (UPS Next Day Air, 2nd Day Air, etc.) are available upon request. For more information, contact MotorMate Customer Service: e-mail us or call us at 844-668-6768.
Shipping Cost: $13 flat rate for single MotorMate orders.
Will ship by USPS Flat Rate box.
Attention Military Personnel
MotorMate is proud to provide our U.S. military personnel with 10% off the purchase price of any MotorMate model, plus free shipping and handling. Please provide your current military ID or a copy of your DD214 to receive the discount. E-mail us or call us toll-free 844-668-6768.
Taxes
Indiana sales taxes apply to orders shipping to Indiana.
Online Ordering & Payments Accepted
We accept Visa, MasterCard and Discover. Online orders are processed and shipped only after credit card approval. If there is a problem with the credit card information you provided, you will be notified for further assistance before we can process your order. Upon credit card approval, please allow 1-2 business days for shipment (not receipt) of your merchandise.
Should you have other questions or concerns about our policies, please e-mail us.